|
The Dragon-Gate.com shipping policy is split into different classes, depending on Base Fee according to your country and the Class Fee of each of the items in your Dragon-Gate.com order.
Why a Class Fee for each of the items in my order? This is a systematic way of categorizing an item in your order depending on its weight and size. Therefore the lighter and smaller an item is, the cheaper the cost of the Class Fee.
To calculate your total shipping cost, refer to the shipping table above for your respective zone. Add the Base Fee according to your zone and the Classes Fee of each item in your order.
Example 1
If you are ordering from the United States and have ordered 3 items (2 items from Class A and 1 item from Class B), this is the calculation of your shipping cost.
| Base Fee for United States (Zone 4) |
US$ 4.00 |
| Item 1 (Class A) |
US$ 0.30 |
| Item 2 (Class A) |
US$ 0.30 |
| Item 3 (Class B) |
US$ 0.60 |
| Total Shipping Cost |
US$ 5.20 |
Example 2
If you are ordering from the Germany and have ordered 4 items (2 items from Class A and 2 items from Class B), this is the calculation of your shipping cost.
| Base Fee for Germany (Zone 5) |
US$ 7.00 |
| Item 1 (Class A) |
US$ 1.20 |
| Item 2 (Class A) |
US$ 1.20 |
| Item 3 (Class B) |
US$ 1.80 |
| Item 3 (Class B) |
US$ 1.80 |
| Total Shipping Cost |
US$ 13.00 |
Customs and Import Duties Information
You may be subject to import duties and taxes, which are
levied once the package reaches your country. Additional charges
for customs clearance must be borne by you; we have no control
over these charges and cannot predict what they may be. Customs
policies vary widely from country to country; you should contact
your local customs office for further information. Additionally,
when ordering from Dragon Gate Palace, you are considered
the importer of record and must comply with all laws and regulations
of the country in which you are receiving the goods.
Returns and Refunds
Guarantee
We want you to be absolutely satisfied with your purchases
from us. Dragon Gate Palace has a 30-day, 100% customer satisfaction
guarantee. Within 30 days of receipt of your shipment, you
may return the product for a refund or exchange it for another
product or a gift voucher*. This is our absolute commitment
to satisfying your every need!
Return Policy
Please note that we can process returns and refunds only for items purchased from Dragon Gate Palace and that the items are in good sellable conditions. We cannot exchange items unless they are defective or damaged. Please include your packing slip with the items you are returning, wrap the package securely, ensure the parcel is clearly written as a return item and ship it back to the correct address. Please use either standard or normal registered post to ship your items back to us. If you are not sure of which post to use, do not hesitate to contact us. Items that are returned more than 30 days after delivery will not be exchanged or refunded.
We will notify you via e-mail of your refund once we have received and processed the returned items. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 days of our receiving your return.
* Excludes all shipping and handling fee. Items must be sent back to us
(shipping borne by you) for a refund or exchange on your items.
We only refund shipping costs only if the return is a result of our error.
|
